Mandatory actions to prevent the virus

Dear guests,

Due to the established anti-epidemic measures on the territory of the Republic of Bulgaria from 28.11.2020 our fitness center, restaurant, fresh bar and steam bath will be closed. All group and individual trainings as well as group and individual swimming lessons are also stopped. SPA treatments in the hammam will be performed only after prior reservation: +359 52 812 812. All other facilities remain open in accordance with all anti-epidemic measures.

In AQUAHOUSE Thermal & Beach we operate based on the established reopening guidelines.

Our top priority has always been to bring an unparalleled safe experience of healing and rejuvenation to our guests, and our resolve is stronger now than ever before. Our team has been hard at work to raise the bar of hygiene and sanitation, as well as considering every step of treatment processes to ensure we meet your needs in a focused and safe manner that is in accordance with all established guidelines.

Here are some tangible ways we have ramped up our efforts to guarantee guest and employee safety:

  1. In order to protect the health of others, your temperature will be measured when you enter the complex. Guests with fever will not be allowed.

  2. Our staff will wear protective masks and gloves during work as an enhanced safety measure.

  3. We have put signal strips on the floor to make it easier for you to keep a social distance of 6 feet.

  4. We are reducing the number of sunbeds available to meet the requirements for social distance.

  5. Our facilities are disinfected regularly.

Please read all requirements below and adhere to the strict hygiene standards:

  1. AQUAHOUSE Thermal & Beach can not be visited by people with fever symptoms or a communicable illness. Please refrain from visiting for at least 3 days after stopping the symptoms. In order to protect the health of the guests and staff of AQUAHOUSE Thermal & Beach, your temperature will be measured upon entering the complex. Guests with a fever of over 37 degrees will not be allowed!

  2. Before entering the complex, please use the disinfectant placed at the entrance to sanitize your hands.

  3. When entering the complex, please observe a physical distance of 2 meters and keep in mind that only 2 persons at a time are allowed.

  4. Be responsible and keep a distance of 2 meters between yourself and other guests as well as our employees.

  5. When possible, make payments by card or contactless.

  6. Wearing protective face masks indoors is a must. Guests without masks will not be allowed to enter the complex!

  7. In the common open spaces in case of impossibility to keep a social distance of 1.5 meters it is obligatory to wear a protective mask.

  8. Taking a shower before entering the pool is a must!

  9. Please keep a physical distance of 2 meters in the pools.

  10. Regularly clean your hands with an alcohol-based disinfectant or wash them with soap and water at least 20 seconds. For your convenience we have put disinfectants on the territory of the complex.

  11. The number of sunbeds available is reduced to meet the requirements for social distance. Please do not move them.

  12. Please pay attention to the installed signal strips on the floor at the reception desc and in the restaurant to make it easier for you to maintain the required 2 meter physical distance.

  13. All measures are obligatory and they must be followed strictly!